Help & Support
How can we help?
YourLanguage Coach is a B2B product: your language school manages your account. Start with your school for enrolment questions, and reach us directly for technical issues.
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Contact your school
For enrolment, course access or login problems — your academy admin can help immediately.
Common questions
I can't log in — I never received the email
Check your spam folder first. The login email comes from
no-reply@yourlanguage.coach. If it's not there, make sure you're using the same email address your school used to register you, then try requesting a new link. Still stuck? Email us and include your school name.The app is asking for an invitation — I don't have one
YourLanguage Coach is only accessible to students enrolled by a subscribed language school. Ask your school to send you the invitation link, or contact them to confirm your enrolment.
My session isn't starting or the audio isn't working
- Grant the app microphone permission (Settings → Apps → YourLanguage Coach → Permissions on Android; Settings → Privacy → Microphone on iOS).
- Close and reopen the app.
- Check your internet connection — a stable connection is required for live sessions.
- If the problem persists, email us with your device model and OS version.
How do I change my name or email?
Account details are managed by your school. Ask your teacher or academy admin to update your profile.
How do I delete my account or my data?
Email privacy@yourlanguage.coach with your request. We will respond within 30 days. See our Privacy Policy for full details of your rights under GDPR.
The app shows content in the wrong language
The language of the interface follows your browser or OS locale. For the course language (the language you are practising), your teacher sets it per enrolment — contact them to change it.
I'm a school or academy — how do I subscribe?
Visit yourlanguage.coach or email us at admin@arkeondata.com to request a demo and pricing information.